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Terms of Service

Auckland Museum Trust Board (referred to as "us", "we" or "the Museum") will only supply and sell goods to you on the following terms and conditions.


Product Information

We have made every effort to display the products featured as accurately as possible. The equipment you use to view our website may impact on the display of our products. We do not guarantee that the colour, texture or detail of the product shown on your screen will accurately reflect the actual product.

  • New Zealand Customers - All transactions are processed in New Zealand Dollars (NZD). Prices of products for purchase on our online store include Goods and Services Tax of 15%.

  • International Customers - All transactions are processed in New Zealand Dollars (NZD) excluding Goods and Services Tax of 15%.

When you order a product from our online store, we need to know your name, billing and shipping address, telephone number, email address and credit card information. Your credit card information will be used only to process your transaction. So that we can track your order, we will retain your order information for our records. The name that will appear on your statement will be "Auckland Museum Shop".


Credit card security

Our secure server software uses industry-standard SSL (Secure Socket Layer) encryption technology. SSL encrypts, or encodes, your personal information - including credit card number, name, and address - so this information is unreadable should someone try to intercept it. With SSL technology, you enjoy more security when using your credit card for shopping at our online store than when using it in many physical retail stores.



Ownership of goods couriered/shipped will pass to you when the carrier picks up the parcel. We are not responsible for any loss or damage of goods during transit.


Warranty and Limitation of Liability

We exclude all statutory or implied conditions and warranties to the fullest extent permitted by law. All goods are only warranted to the extent mandatorily implied by law. To the fullest extent permitted by law, we limit our liability to you, howsoever arising, from the supply of (or failure to supply) any goods, or the quality or performance of the goods, to: (a) the replacement of the goods or the supply of equivalent goods; (b) the repair of the goods; or (c) the reasonable cost of replacing or repairing the goods.


Business Name

Our business trading name is Auckland Museum Shop. Our legal business name is Auckland Museum Trust Board.

Our Charities Commission registration number is CC11225.