DELIVERY WITHIN AOTEAROA NEW ZEALAND
Online orders are dispatched Monday to Friday.
Allow 3 - 5 business days for delivery within New Zealand (please allow an extra business day for South Island and Rural addresses).
Please note, there may be delivery delays during busy holiday periods such as Christmas and Easter.
Once your order has been collected by our courier, you will be notified via email and provided a tracking number. All orders/parcels are labelled as a “signature required” courier service for security purposes.
If your product has been damaged in transit, please advise the Museum Store team as soon as possible so we can action the necessary processes if making a claim.
Our couriers offer a 7 day claim period.
If you can take photos of your damaged package and/or your damaged goods this will help us process claims more efficiently.
INTERNATIONAL DELIVERY
Online orders are dispatched Monday to Friday.
Allow 5 - 10 business days for international deliveries.
Please note, there may be delivery delays during busy holiday periods such as Christmas and Easter.
Once your order has been collected by our courier, you’ll be notified via email and provided a tracking number. All orders/parcels are labelled as a “signature required” courier service for security purposes.
If your product has been damaged in transit, please advise the Museum Store team as soon as possible so we can action the necessary processes if making a claim.
Our couriers offer a 7 day claim period.
If you can take photos of your damaged package and/or your damaged goods this will help us process claims more efficiently.
Customs information
Depending on the destination country’s customs rules, either you or the recipient may have to pay additional taxes or import duties. The Museum will not be responsible for any additional charges incurred in a destination country.
You agree to pay to us on demand any taxes, import duties or charges of a destination country which we incur. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures. This can cause delays beyond original delivery estimates.
When ordering from the Museum, you are ‘importer of record’ and must comply with all laws and regulations of the destination country. Customs policies vary widely from country to country. Please contact the relevant customs office for more information.
Delivery
Ownership of, and risk in, goods couriered/shipped will pass to you when the carrier picks up the parcel. We are not responsible for damage to any goods during transit.
Collections Inspired
Our products reflect our collections and support Auckland Museum’s role as a war memorial.
Support the Museum
Every purchase you make from the Museum Store helps us to care for our precious taonga and bring history to life.
Supporting local
We support a range of local artists and makers to promote quality products that are uniquely Aotearoa.
Visit us
Our Museum Store is open every day except Christmas Day, and we also have a special exhibition store throughout every major exhibition.