DELIVERY WITHIN AOTEAROA NEW ZEALAND

Shipping costs are calculated at checkout.

Orders are dispatched Monday to Friday. Once your order has been collected by the courier, you will receive a shipping confirmation email with tracking details.

Orders over $30 are sent using a Signature Required courier service for added security.

Please note: Standard shipping does not include delivery to PO Boxes, Waiheke Island, Great Barrier Island, Chatham Islands, or Stewart Island.

Please contact us for a delivery quote to these locations.
 

Auckland

We use NZ Post for standard Auckland deliveries, with an estimated delivery time of 1–2 business days after dispatch. Rural deliveries may take longer.

For urgent weekday deliveries, same-day delivery can be arranged through Urgent Couriers. Delivery charges are based on the distance, size, and weight of your order. If you require same-day delivery, please contact us to discuss the available options.

 
Rest of New Zealand

We use NZ Post and Castle Parcels for deliveries throughout the rest of New Zealand. Where available, you can choose your preferred courier at checkout.

Estimated delivery times after collection are:

• North Island: 1–2 business days
• South Island: 2–4 business days

Rural deliveries may also take longer.

Please note that selecting Castle Parcels may require additional dispatch time. 

Delivery Delays

Delivery timeframes are estimates only and may be affected by unforeseen circumstances or peak periods, including Christmas and Easter.

Damaged Deliveries

If your order arrives damaged, please contact the Museum Store team as soon as possible. Our courier partners require damage claims to be lodged within 7 days of delivery.

To help us process your claim quickly, please provide photos of the damaged packaging and the damaged item(s), where possible.

INTERNATIONAL DELIVERY - United States of America

Shipping costs include both postage and handling fee and will be calculated and added at checkout.

Online orders are dispatched Monday to Friday.
Allow 4 - 12 working days for Continental US, and 5 – 15 working days for Hawaii and Alaska. Please note, there may be delivery delays during busy holiday periods such as Christmas and Easter.

Once your order has been collected by our courier, you’ll be notified via email and provided with a tracking number. 

If your product has been damaged in transit, please advise the Museum Store team as soon as possible so we can action the necessary processes if making a claim.
Our couriers offer a 7 day claim period.
Please a take photos of your damaged package and/or your damaged goods as this will help us process claims more efficiently.

Customs information

All US orders are shipped using DDP (Delivered Duty Paid) Service. This means duties and taxes are paid upfront, ensuring a smooth delivery process.
Applicable duties, taxes will be automatically calculated and added at checkout.

If any inspection fees or other unforeseen customs-related charges occur, you will be responsible for these charges. In such cases, we will send you an invoice for payment.
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures. This can cause delays beyond original delivery estimates.

When ordering from the Museum, you are ‘importer of record’ and must comply with all laws and regulations of the destination country. Customs policies vary widely from country to country. Please contact the relevant customs office for more information.

Delivery

Ownership of, and risk in, goods couriered/shipped will pass to you when the carrier picks up the parcel. We are not responsible for damage to any goods during transit. 

Damaged Deliveries

If your order arrives damaged, please contact the Museum Store team as soon as possible. Our courier partners require damage claims to be lodged within 7 days of delivery.

To help us process your claim quickly, please provide photos of the damaged packaging and the damaged item(s), where possible.

INTERNATIONAL DELIVERY - Rest of the World

Shipping costs will be calculated and added at checkout.

Online orders are dispatched Monday to Friday.

Allow 5 - 10 business days for international deliveries.

Please note, there may be delivery delays during busy holiday periods such as Christmas and Easter.

Once your order has been collected by our courier, you’ll be notified via email and provided a tracking number. All orders/parcels are labelled as a “signature required” courier service for security purposes.

If your product has been damaged in transit, please advise the Museum Store team as soon as possible so we can action the necessary processes if making a claim.

Our couriers offer a 7 day claim period.

If you can take photos of your damaged package and/or your damaged goods this will help us process claims more efficiently.

Shipping to the European Union is temporarily suspended. Please contact us if you have any questions.

Customs information 

Please be advised, orders that are shipped internationally, could be subject to the relevant taxes, duties and tariffs applied by the country the items are being delivered into. These additional charges are the responsibility of the recipient of the order.
The Museum will not be responsible for any additional charges incurred in a destination country. 

You agree to pay to us on demand any taxes, import duties or charges of a destination country which we incur. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures. This can cause delays beyond original delivery estimates. 

When ordering from the Museum, you are ‘importer of record’ and must comply with all laws and regulations of the destination country. Customs policies vary widely from country to country. Please contact the relevant customs office for more information.

Damaged Deliveries

If your order arrives damaged, please contact the Museum Store team as soon as possible. Our courier partners require damage claims to be lodged within 7 days of delivery.

To help us process your claim quickly, please provide photos of the damaged packaging and the damaged item(s), where possible.

Delivery 

Ownership of, and risk in, goods couriered/shipped will pass to you when the carrier picks up the parcel. We are not responsible for damage to any goods during transit.