All sales are final and we are unable to accept returns if you change your mind. Refunds, including courier/shipping charges, are only provided if the order is incorrect or the goods are faulty and you comply with our requirements below.
Faulty and incorrect items
If your item is faulty or does not correspond with the item you viewed and ordered on our online store, you may return it for a refund, or exchange for a replacement item.
How to return a faulty or incorrect item
We must be notified via email within 3 days of receipt of the item purchased.
Please tell us the reason you would like to return, replace, or refund an item.
Please include a photo if a fault is visible. In the case of a faulty or broken item our staff will advise you on the next steps. For all other returns, items must be returned in their original condition and/or packaging.
If you are returning an item, take care re-packing your item; you are responsible for the product and the cost to courier/ship back to us.
Courier/shipping costs for the return of faulty or incorrect items will be refunded.
We will send you an email confirmation when we receive the returned item.
Send your returns to:
Auckland Museum Store, Loading Dock, Maunsell Road, Parnell, Auckland 1010.
Once we have received the item, you can expect your request to be actioned within 30 days of receipt.