Auckland Museum Trust Board (referred to as "us", "we" or "the Museum") will only supply and sell goods to you on the following terms and conditions.
We have made every effort to display the products featured as accurately as possible. The equipment you use to view our website may impact on the display of our products. We do not guarantee that the colour, texture or detail of the product shown on your screen will accurately reflect the actual product.
All transactions are processed in New Zealand Dollars (NZD). All products on our online store include Goods and Services Tax of 15%. When you order a product from our online store, we need to know your name, billing and shipping address, telephone number, email address and credit card information.
Your credit card information will be used only to process your transaction. So that we can track your order, we will retain your order information for our records. We accept Visa and MasterCard credit cards. The name that will appear on your statement will be "Auckland Museum Shop".
Credit card security
Our secure server software uses industry-standard SSL (Secure Socket Layer) encryption technology. SSL encrypts, or encodes, your personal information - including credit card number, name, and address - so this information is unreadable should someone try to intercept it. With SSL technology, you enjoy more security when using your credit card for shopping at our online store than when using it in many physical retail stores.
Your order will be processed as soon as practicable within standard business hours. No order will be processed until we have received confirmation of payment in full.
Ownership of, and risk in, goods couriered/shipped will pass to you when the carrier picks up the parcel. Sorry, but Auckland Museum is not responsible for damage to any goods during transit.
Customs and shipping costs
Read more about customs information and our conditions of delivery to New Zealand, Australia, and the rest of the world.
Warranty and Limitation of Liability
We exclude all statutory or implied conditions and warranties to the fullest extent permitted by law. All goods are only warranted to the extent mandatorily implied by law. To the fullest extent permitted by law, we limit our liability to you, howsoever arising, from the supply of (or failure to supply) any goods, or the quality or performance of the goods, to:
- the replacement of the goods or the supply of equivalent goods;
- the repair of the goods; or
- the reasonable cost of replacing or repairing the goods.
Returns and exchanges
Read about our returns and exchanges policy.
The Museum is committed to providing customers with a secure, private online shopping experience. The Museum operates in accordance with the Privacy Act 1993 to protect personal information which you provide online.
Information collected by this website includes:
- details of users (including name and contact details);
- details of user sales history (including products purchased, price and date of purchase);
- details of user access to the website.
The Museum may also make information available to third parties for the purposes of:
- administering, managing and monitoring this website; and
- conducting market research, data processing and statistical analysis and reporting.
By using this website you agree to this collection, disclosure and use of any information you submit to the site. The Museum will not sell, trade or rent personal information to others. All personal information will be stored at a secure location accessible only by designated persons.
The Museum may compile and provide aggregate statistics about our visitors, customers, sales, traffic patterns, and related site information to third parties, however these statistics will not include any personally identifying information.
The Museum may release account information when we believe that such release is reasonably necessary to comply with the law, enforce the terms of any of our user agreements, or protect the rights, property and safety of the Museum, the users of its site, or others.
This website may contain hypertext links to other web locations that may (or may not) have their own policies regarding privacy. You should review those policies (if any) and consider the risks before visiting such websites. We have no responsibility for any linked websites, and we provide these links solely for the convenience and information of our users.
Request more information
You may request a copy of any information relating to you collected by this website and request that it be corrected. For further enquiries relating to access to personal information or online shopping at Auckland Museum, please contact the Retail Operations Manager, Auckland Museum Store + 64 9 309 2580.
Our business trading name is Auckland Museum Shop. Our legal business name is Auckland Museum Trust Board. We are a New Zealand owned business.
If you have any questions you can get help from one of our friendly sales assistants by phone or email.